Our People

We strengthen connections to protect, support and educate our people, communities and supply chains.

We are committed to protecting to respect internationally recognised human rights standards and ensure sourcing practices are ethical, safe and sustainable. We do so through collaboration and transparency.

The Petstock Group acknowledges its responsibility to sourcing materials, products, and services in a manner that minimises negative social and environmental impacts and promotes positive outcomes for workers, communities, and the environment.

We seek to establish relationships with business partners who share the same principles and values as the Petstock Group. Therefore, we expect our team members and business partners of both goods and services, to act in accordance with this policy and to demonstrate good business practice. We expect our suppliers to cascade these requirements throughout their supply chain.

Responsible Sourcing & Human Rights

We understand that addressing the complexities of modern slavery demands a collective response from all businesses. We are committed to sourcing material, products and services in a way that minimises negative social and environmental impact and promotes positive outcomes for workers, communities and the environment. By collaborating with our suppliers and service providers, we strive to continuously enhance social and environmental practices within our supply chain and operations.

Responsible Sourcing

Aligned with our goal to positively impact our planet and leverage our partnerships for change, we’re working to make it easier for customers to make sustainable choices – by ensuring high impact commodities are sourced sustainably through suppliers that have low risk of negative social and environmental impacts, such as deforestation, climate change and exploitative working conditions.

Human Rights

People are the core of our business - our customers, team members, suppliers and the workers in our global supply chains. Our purpose is to create better experiences together for a better tomorrow and we are deeply committed to upholding respect for human rights.

Governance

Team Members

Responsible Sourcing Policy Click here

Speak Up Policy Click here

Modern Slavery Statement Click here

Code of Conduct Click here

Suppliers

Responsible Sourcing Policy Click here

Speak Up Policy Click here

Modern Slavery Statement Click here

Supplier Code of Conduct Click here

Speak Up

Speak Up is our independently hosted mechanism where team members, suppliers, workers, and their families can report serious issues confidentially, or if preferred anonymously.

Team Members

Our team is a top priority at Petstock Group. This is why we strive to create a supportive environment that ensures everyone can feel valued, respected and have the opportunity to thrive.

As part of this commitment, our Team Member Speak Up service offers an independent avenue (external to Petstock Group) where you can confidentially raise matters if you ever feel that a concern you have can’t be dealt with internally.

To raise a team member concern online, please go to the Speak Up website.

Or via the following toll free phone numbers:
Australia - 1800 334 319
New Zealand - 0800 393 76736

To review our Speak Up policy in English, please click here

Suppliers

At Petstock, we are committed to open and positive relationships with all of our suppliers. 

We recognise, however, that a situation may arise where a supplier feels an important concern can’t be dealt with directly with us, and where the supplier would prefer to use an independent and confidential avenue for raising the concern. We have created the Supplier Speak Up Service for this purpose.

Suppliers (or their workers) can contact Supplier Speak Up online or by the toll-free numbers below. If required, interpreters are available in other languages in addition to those countries listed below.

To raise a supplier concern online, please go to the  Speak Up website.

Or via the following toll free phone numbers:
- Australia (Suppliers) - 1800 772 173  (Supplier Speak Up Policy - English)
- New Zealand - 0800 393 76736  (Supplier Speak Up Policy - English)
- Grocery Code of Conduct - 1800 4GROCERY (1800 447 623)
- China (Hong Kong) - 800 969 643
- Thailand - 1800 012 655
- Bangladesh - 0800-0000333
- India - 000 800 0501 474
- Malaysia - 1800 81 0010
- Philippines - 1800 1 322 0463
- International - +61 2 8522 9508 (Note: international call charges apply)

Modern Slavery KPI's and Progress

1. Understanding Risk - Building Capability Through Targeted Training

Modern Slavery Awareness Training Completion

Focus: To improve team member awareness of modern slavery risks within our operations and supply chain

KPI FY24: Achieve 90% completion of modern slavery awareness training among team members

FY25 Result: 98% of team members completed modern slavery training, exceeding the target

Current KPI FY26: Achieve 100% completion of modern slavery awareness training among board members to support governance oversight and informed decision making.

2. Supplier Engagement - Strengthening accountability through ongoing monitoring

Supplier Code of Conduct Tracking

Objective: To strengthen governance and accountability across our supply chain by actively monitoring supplier commitment to responsible sourcing through signed Supplier Code of Conduct agreements

KPI FY25: Obtain signed code of conduct agreements from 90% of suppliers and support responsible sourcing and continuous improvement

FY25 Result: 55% of active suppliers returned a signed Supplier Code of Conduct

Current KPI FY26: Following a risk based review, the KPI was redefined to focus on higher risk areas of the supply chain:

100% of identified high risk suppliers > $1M to return a signed supplier agreement or code of conduct

3. Supplier Transparency & Incident Management - Improving incident management through increased transparency

Enhance supplier transparency

Objective: To strengthen the identification, escalation and management of potential modern slavery risks by improving transparency and visibility of labour practices across higher risk areas of the supply chain.

Current KPI FY26: Establish supplier participation on the Sedex platform, with a focus on higher risk suppliers, to establish a baseline level of supplier transparency and support effective incident management processes.

Key Priorities for FY26

During the reporting period, we completed a Modern Slavery Controls Effectiveness Maturity Assessment (CEMA), which confirmed a solid foundational base across our existing operations and processes. Looking ahead, our priority is to strengthen controls by enhancing monitoring practices and deepening awareness and knowledge throughout our supply chain.