Responsible Sourcing & Human Rights

We understand that addressing the complexities of modern slavery demands a collective response from all businesses. We are committed to sourcing material, products and services in a way that minimises negative social and environmental impact and promotes positive outcomes for workers, communities and the environment. By collaborating with our suppliers and service providers, we strive to continuously enhance social and environmental practices within our supply chain and operations.

Responsible Sourcing

Aligned with our goal to positively impact our planet and leverage our partnerships for change, we’re working to make it easier for customers to make sustainable choices – by ensuring high impact commodities are sourced sustainably through suppliers that have low risk of negative social and environmental impacts, such as deforestation, climate change and exploitative working conditions.

Human Rights

People are the core of our business - our customers, team members, suppliers and the workers in our global supply chains. Our purpose is to create better experiences together for a better tomorrow and we are deeply committed to upholding respect for human rights.

Governance

Team Members

Responsible Sourcing Policy Click here

Speak Up Policy Click here

Modern Slavery Statement Click here

Code of Conduct Click here

Suppliers

Responsible Sourcing Policy Click here

Speak Up Policy Click here

Modern Slavery Statement Click here

Supplier Code of Conduct Click here

Speak Up

Speak Up is our independently hosted mechanism where team members, suppliers, workers, and their families can report serious issues confidentially, or if preferred anonymously.

Team Members

Our team is a top priority at Petstock Group. This is why we strive to create a supportive environment that ensures everyone can feel valued, respected and have the opportunity to thrive.

As part of this commitment, our Team Member Speak Up service offers an independent avenue (external to Petstock Group) where you can confidentially raise matters if you ever feel that a concern you have can’t be dealt with internally.

To raise a team member concern online, please go to the Speak Up website.

Or via the following toll free phone numbers:
Australia - 1800 334 319
New Zealand - 0800 393 76736

To review our Speak Up policy in English, please click here

Suppliers

At Petstock, we are committed to open and positive relationships with all of our suppliers. 

We recognise, however, that a situation may arise where a supplier feels an important concern can’t be dealt with directly with us, and where the supplier would prefer to use an independent and confidential avenue for raising the concern. We have created the Supplier Speak Up Service for this purpose.

Suppliers (or their workers) can contact Supplier Speak Up online or by the toll-free numbers below. If required, interpreters are available in other languages in addition to those countries listed below.

To raise a supplier concern online, please go to the  Speak Up website.

Or via the following toll free phone numbers:
- Australia (Suppliers) - 1800 772 173  (Supplier Speak Up Policy - English)
- New Zealand - 0800 393 76736  (Supplier Speak Up Policy - English)
- Grocery Code of Conduct - 1800 4GROCERY (1800 447 623)
- China (Hong Kong) - 800 969 643
- Thailand - 1800 012 655
- Bangladesh - 0800-0000333
- India - 000 800 0501 474
- Malaysia - 1800 81 0010
- Philippines - 1800 1 322 0463
- International - +61 2 8522 9508 (Note: international call charges apply)